Re-engage and retain customers likely to churn to help business growth
Most companies lose valuable customers or users unnecessarily. Sometimes it's the dumb rule based systems in place to retain someone, whether its a daily mailshot or a pesky customer service call, that actually results in an irritated customer and a churn event. And sometimes your customer engagement strategy is just ignoring those customers that are becoming in-active or dissatisfied because the wrong data is being analysed.
HOW CAN AI PROVIDE THE IDEAL SOLUTION?
Your customers are already telling you their unhappy through the things they do, or don’t do and the things they say, or shout about on social media. But taking all these different sources of data and processing them for indicators of churn, requires a powerful Machine Learning based churn prediction model to actively listen and understand. Giving you the insight to take action, and keep your customers happy and engaged.
Our experienced data scientists will hand pick the best models for your industry. Working through the existing data you have, to unearth valuable insights. From this we can see any gaps, and requirements for other external data sources that we gather via our powerful Skim Engine. The more data you have the more accurate your models, and the greater your success. Our managed service model supports you through every stage from MVP to Production and beyond. Get in touch to speak with a data expert today.
We’re here to help you discover your data strategy.
Book a 1-hour free consultancy to explore the potential of data and AI in your organisation and for your customers.